Business Communication

There are a lot of virtues of clear and unambiguous business communication. It not only is able to highlight the advantages of a world class product or service but also in cases of problems clear business communication informing the customers of the shortcomings helps in avoiding irate and dissatisfied customer situations.

Crystal clear communication should be mantra for business houses involved in the service delivery function. Making a customer aware of delays or non fulfillment of otherwise immaculate delivery systems helps the delivery function in avoiding customer’s complaints of not meeting their expectations. It also will help in spreading effective and correct information about a new aspect of a service which has been initiated. As they say customers perception and awareness of service delivery aspects is the key to success and failure, these should be utilized smartly and effectively.

Before implementing a business communication plan or strategy; one should try and play the role of devil’s advocate and put oneself in the customer’s shoes. See if the business communication that is being dished out makes sense as an average customer; if one is able to get a clear message from that perspective; then there should be no problem with the communication plan. Ensure that if the customer is required to follow certain guidelines or procedures for the new service; these guidelines and procedures are communicated very clearly. Simply having an asterisk or putting in a line ‘terms and conditions apply’ would not be enough. All these details should be clearly mentioned and explained in the communication plan. There might be situations wherein despite clear cut business communication; some customer’s will still get confused or would miss the fine print. That is bound to happen; one should not get disheartened or ill treat such queries. On the hindsight make the customer go through the entire business communication step and step and by the time you finish; the customer would himself realize the ease of the process. In turn he would be happy with the effort that has been made to make him aware about the business communication and would carry a positive perception in his mind about the service delivery function.

The Importance of Internal Business Communication

There are a number of tasks in any company or business that must be accomplished every day, and employees would not be able to achieve this without proper communication. Internal business communication comes in many different forms. One form is through team members. Teamwork is a vital part of many business operations. Teams are gathered together to discuss various issues that have arisen in order to find solutions to various problems within the company. Teams also work to solve many different logistical problems, as well as find ways to put the strategies into actionable plans that will only serve to help the company grow.

It is also often necessary for separate teams to communicate in order to discuss important issues that may possibly overlap departments. Since it is important that every team have a specific purpose, the communication between each will ensure all efforts are being concentrated on different individual aspects of the business.

Company managers also communicate with their employees on a daily basis to discuss the progress of various plans, as well as the situations that have resulted from certain plans of action. Managers are there to guide, but they are also there to listen. During business communication, listening is just important as talking, and company owners have no choice but to learn how to be good listeners as well as effective speakers.

Employees will also need to talk to one another about different customer-related concerns or issues. These may even stretch from one department to another, but there will be situations that will require the communication of two or more people from different locations within the company. This will promote efficiency and make overall business operation run more smoothly as everyone learns to work together.

When new products are introduced, communication will be a very important part of the process. Each team will need to communicate with the others to ensure the product is conceived, manufactured, and offered to the public in a manner that appears seamless. This is what makes businesses gain good reputations, and is what ensures those good reputations will stick.

Excellent Tips for Writing Business Communication Resumes

Business communication has taken a whole new concept, a new meaning, and a new scope in the present day world. It has become an essential tool for all businesses and plays a significant role in improving efficiency and productivity of any business.

Individuals trained in this context possess strong communication skills and excellent interpersonal skills. They help ease and smoothen the level of communication between business and employees, business and clients, and also between employees.

Here are excellent tips for writing business communication resumes:

• To seek a position in a recognized company, the first thing to write is an effective objective. In the statement you can define your achievements, your future goals, and your desire to work with the prestigious company.

• If possible quantify your objective by mentioning the years of experience or the number of awards received. This will make your resume more convincing.

• Create a separate section for summary of skills. This section can include your skills like pleasing personality, brilliant communicator, high aptitude, good reasoning, great academic records, rich vocabulary, well-versed with English language and grammar, proficiency in computers, good teaching skills, and ability to work cohesively in a team.
• Then list your professional history in the context. Mention all the key roles and responsibilities you have performed as a business communicator.

• Your roles can be the keywords that add strength to your resume. This includes roles like contacting vendors, monitoring clients, researching market, and mentoring new employees.

• Thereafter you have to list your educational qualifications. If you done any academic project in the context or have attended any training in the same, do mention that in your resume.

• Most of the employers ask for age for the post of a communicator. At the end do mention your date of birth, your hobbies that can add more value to your resume, and your interest. You can also list down names of other languages if you know.

• Once the entire resume is written do cross check and review twice and thrice. There should be no errors and mistakes in the resume. Even a single mistake will bring you down in the eyes of an employer.

The Future of Business Communication

Since the dawn of the internet the future of business communication has been permanently linked to the future of technology. The speed and ease of conducting business on a web-based platform can only evolve, and there is no doubt that those with their eyes on the future are waiting with bated breath for the next advancement. But will technology actually improve on business communication, or just make it more complicated?

In 1999 Mr. Tim Berners-Lee made a remark about his dream for the internet. He wanted the daily tasks of trade and bureaucracy to be handled by computers speaking to other computers in an intelligent and intuitive way. He called it the Semantic Web. It may be a little scary to think that computers will analyze our every communication and make decisions based on that analysis, but it is the future. In reality the first step has already been taken towards the semantic web, in the form of cloud computing. Moving the core components of software and informational databases to a remote group of computers is just inches away from allowing them to use the data. What follows can potentially be an incredible tool for business communication, in the form of semantic publishing, semantic blogging, semantic web solutions and so on.

Artificial intelligence is not just an idea from an episode of Twilight Zone, it is in our future. Some say it is already here, but that really depends on your definition of artificial intelligence. A piece of software that can carry out task management services and make priority decisions about the tasks, is a form of artificial intelligence. Businesses use software like this, albeit on a crude level, to order products and be notified of shortages. The future of artificial intelligence is being sought in the form of creating software that can master problems solved easily by humans, but if carried out by a computer would be immensely faster. For example recognizing patterns in speech or music.

The mobile web, as it is in North America, is still in the toddler stages of development. It is only a matter of time before it evolves into using location-aware services. The potential for business communication on the mobile web is huge. Imagine walking through the mall and your phone beeps with offers from stores you are passing. Or restaurant suggestions popping up at your usual meal times. The iPhone has already made web browsing on your phone easier than anyone else attempts, next keep your eye out for big internet conglomerates entering the mobile service provider market.

One of the sole purposes of business communication is gaining and keeping the attention of the consumer. Here enters the future of business communication: the attention economy. To some extent the attention economy is already beginning to take hold, through entities like Amazon and Netflix. The idea here is consumers agree to receive services in exchange for their attention to the provider. For example specialized news topics, alerts, search criteria and shopping trends are provided to the client, on the basis that they will consume the advertising accompanied with it. The risk here is information pollution and information overload.

Businesses that choose to communicate largely via the web will soon need to make a significant decision. Will they hold a web site or a web service? The evolutionary shift from one platform to a platform and database separation will leave some businesses in the dust, and bring others along for the ride. The decision will be in the willingness to expose their information and become a web based service. Communication will change, but the ability to effectively service clients will increase.

One more trend in business communication that is inevitable is the international web. Currently North America is still the major player on the internet, but a decade from now that will be different. China is already seen as a growth market, as is India. African nations are also emerging. The international web will bring with it increased international business, and in turn the potential for increased profits.

There is so much more that could happen in the future of business communication, but as long as entrepreneurs recognize the potential and go with the flow, commerce will flourish worldwide.

The Advantages of Presentation Skills for Business

Great communication in the presentation has big contribution for successful people. People with good communication tend to be successful in business. That’s why you need presentation training if you want to have good communication skills. It doesn’t matter what kind of business or organization, but delivering or promoting with the clients need some efforts. You should maintain good relationship with partners, colleagues and of course the clients to improve your business. Your company will be more confident and functional if the people are able to communicate very well. Shortly, there are five advantages of presentation training for your business.

  1. Build the relation with many people

There is a quote that people buy people. Make sure your team is always comfortable to be themselves. It can help the business if they can talk with the clients genuinely. By having relationship well with the clients then your business will last long.

  1. Expertise the field become experts in communication as well

Many business companies are full of inspiring people. Inspiring people will inspire others as well. If you talk about their work, something fall apart or fail can be clear too. You have to make sure that your entire team member has good communication as well as they walk.

  1. Confidence.

Some people may say that they are afraid to present. Most of them are because they don’t have much confident. They don’t have much experience being in front of the audience. By having training or learning alone, you will gain the experience in having the presentation.

  1. Presentation training improves your staff the skills they will need in performing when the things are getting tough

It will be hard if you go to a meeting without knowing the expectation. Moreover, you don’t about how people will react. The nervousness and fear can rise up here and sometimes it will get worse. However, with presentation training skills, people can use the technique to overcome it. It can support and prevent them not to be overwhelmed. The skills will give them more confident and positive attitude.

  1. Training increases flexibility and responsive for your company’s team

A great part of being successful in communication is the flexibility and also improvisation. People with the ability to listen and respond can adapt well. When they have to change the direction, they know when to stay and move. Presentation skills focus on those soft skills to make your team members become agile and proactive.

Incorporation Services and More!

This is the era when young entrepreneurs have big opportunity to start their own business. Startup businesses have big momentum these days to grow into an established and sustainable enterprise. With startup business, young entrepreneurs can work on their own passion while nurture it into a competitive business. They can learn from many successfully companies started as humble startups. We are lucky enough that here in Singapore, there are huge opportunities to create a startup business.

A startup business is started with a concept and ideas. From there it is developed into a product and system. There’s one crucial thing you must never forget and that is incorporating your startup business. Being incorporated means your startup becomes a legal business entity and it will give you many advantages including having a legal rights and also opportunities to get financial loans. For young people who are more progressive, many of them thinking that dealing with bureaucracy is very challenging. Well, it is understandable because of their lack of knowledge and experience. Incorporation process is both legal and formal procedures and it can be quite sophisticated thing to prepare. Koh Management is committed to help young entrepreneurs to have reliable support to help them turn startup business into a sustainable enterprise.

Koh Management is a corporate services and consultancy firm and it has leading reputation for sme incorporation services Singapore. For more than 30 decades this company has been helping many enterprises incorporated into a legal entity and supporting them to grow bigger. This firm has the expertise and also complete resources making sure that incorporation process will be seamless and successful. Team of experts from this firm will assist you through the whole process. It is ranging from preparing all documents, organizing paperwork, filling form, and handling the whole registration and legal process of business incorporation. It is guaranteed that it won’t take long before your startup becomes incorporated.

Koh Management is proud to have the best talents in different fields including business management, accounting, taxation, business law, and many more. This firm able to provide complete support for your startup. It is ranging from secretary service, day to day accounting, tax preparation, to management consultancy. With support from Koh Management, you can focus on what you do best: developing and expanding the core product of your startup. This will give big advantages to your enterprise to become more competitive and ready to grow bigger.

Asia Business Communication 101

Since the dawn of human civilization, culture and communication are intimately related. As a matter of fact, one cannot survive without the other, and one is formed because of the other. Each culture has its own unique background, assumptions, experiences, expectations and diverse perceptions about certain matter.

And when at least two cultures collide in any business transaction, it is always inescapable to have difficult communication (e.g. miscommunication and misinterpretation) or a simple failure to communicate altogether. Let’s take China and United States as examples since both have been doing business for decades and are in close proximity as to who will rule as the ultimate economic superpower.

These two countries have their own respective sets of business etiquette. Both have different backgrounds and history. Both are huge nations with a variety of people living in their territories. These people also have their own set of standards when doing business, locally or abroad.

For example, people in northern China might have a different take in business etiquette than those in the southern part of the country and of those in the United States, and vice versa. They might share the same language but these lands are just so huge that their citizens tend to form their own set of cultural rules, standards and business customs apart from what their nation and society as a whole dictates.

Here are some common differences and challenges that business communication goes through when two different cultures try to communicate with each other.


In the US today, it is customary and widely accepted to conduct business using e-mail, instant messaging, and video conferencing. This type of correspondence is governed by the formality and professionalism of business communication. Thus, Americans regard this as a legal business voucher.

In China, things are a little bit different. Chinese don’t see the great importance and impact of emails in business correspondence. They often complain that their emails don’t work, or have restricted firewall settings. Emails in China are not supported by the mobile systems. As a result, emails are often rejected.

Americans are accustomed to communicating by any means available. On the other hand, Chinese highly regard face to face communication especially when doing business transactions with other countries. This difference one way or another influences the successful flow of business dealings between these two nations.


Obviously, Chinese and Americans speak different languages. The problem here is not the language per se but how they use their language to communicate.

Chinese use their language based on their view of humanism and in keeping with their privacy. It is highly unusual for them to disclose their age, marital status, family, income and where they live to their foreign counterparts. It’s even rude if one (stranger) innocently asks them, “How’s your family?” A rather polite gesture in western culture.

Ironically, it’s quite natural and considered friendly for them to speak to others (e.g. Americans) casually. When asked, “Have you eaten?” Americans take it as a somewhat informal question not necessarily something one would ask during a professional meeting but to Chinese it is just a way of showing friendliness and hospitality.


Chinese are collective thinkers and they put emphasis on the big picture. They believe in creating harmonious relationship with one another. On the contrary, Americans are personal value believers.

They put stress on individual idea, grouping a whole idea into small ones then dividing these groups into the simplest element, which they study individually. Americans are advocates of personal freedom, self-reliance, self-control, self-development and self-improvement.

Silent communication

When attending business meetings, it is a general rule to observe the greeting protocol of the host country. For example, Chinese are not particularly fond of any touching or patting on the back as a form of greeting but Americans are more familiar and at ease with this.

When being introduced, Chinese are very formal. They remain standing for the duration of the introduction. Even the level of their bow is based on seniority either by rank or age. But Americans are quite the opposite. They are informal and a little friendlier. They shake hands when introduced.

People in southern China say thank you by tapping their two fingers on the table. This practice is not known in the northern part of the country. When negotiating, people in Beijing tend to take their time before they come up with a decision. And when Chinese in general hint that their territorial integrity is not taken seriously, they tend to react very strongly, which to Americans is overkill and really unnecessary.

These are just a few of the differences that may come up when people of various backgrounds, cultures, traditions and customs meet. When overlooked or misjudged, they could affect the flow of the business communication and alter the outcome.

Thus, one must realize that to create profit-generating business communication, it is crucial to understand and recognize these differences especially when dealing with people from a different culture and customs. In the end, there is one purpose why people do business and persistently communicate in spite of their differences.

The Future of Business Communication Includes Holographic Imagery – What to Do With It?

There is little agnosticism that the business apple locally, nationally and globally (Globally) has been always afflicted by the advice age. Today, the apple is afterpiece calm than anytime afore and an bread-and-butter crisis in any one country has extensive furnishings abroad about the world. The approaching of advice will appearance us added of the same, just as “The Road Ahead” predicted over a decade ago.

But, what will these new technologies be that admission communication, acceleration of manual and bandwidth be like? Well, there will be light-speed advice about the apple application satellites and what we ability apperceive as absolute bandwidth. No it will not be absolute by any means, but compared to what we accept now it will be. Remember it was not continued ago you were chugging forth on your dial-up admission on your 286 IBM Clone computer and you were absolutely afraid at its abilities if it aboriginal came out.

Soon, we will accept cool baby accessories that accomplish by articulation and eventually by thought. The accumulator accommodation will be bigger than the library of assembly even for a accessory the admeasurement of a mini-cell phone. And you will accept holographic bump technologies application ashen imagery. Just anticipate what this will beggarly for your business endeavors. So, I assumption the catechism you should be allurement back all this is advancing fast is; Accept you advised how you will use this technology to do all you do bigger in your business?

Well, anticipate about it for a second, you can coact on designs, prototypes application holographic imagery, you will be able to see a miniature of whoever you are talking too, watch the physique accent and get a abundant bigger feel for the conversation, this may admission the able of corpuscle buzz blazon advice by a agency of three. But that’s not all this technology will do and there will be entrepreneurs and innovators bringing you new applications for these new absurd business advice tools, as fast as they can anticipate them up. It’s time to alpha planning advanced for your business advice future.